REFUND POLICY
There are ABSOLUTELY NO REFUNDS ON CANCELLATIONS.
We pour a lot of time gathering ingredients, resources for making our treats, and several hours into baking and designing long before the day of the event. If there will be a cancellation, you will be forfeiting your deposit.
Full Payments are required for orders less than $100. Refunds will not be given for cancelations but be converted to store credit towards a future order.
A non-refundable 50% deposit is required to hold a date for orders above $100. A way to not lose your deposit however is to apply it towards another order.
All orders must be confirmed 2 weeks before event date and full payment made 1 week to the event. We understand that sometimes the unexpected happens, rush orders placed 48 hours before your event require an immediate full payment (we hold the right to determine what qualifies for a rush order) All wedding cake orders must be confirmed with 50% deposit made 2 months before the event to hold the date. The full payment for a wedding cake MUST be made 4 weeks before the event.
All products are the responsibility of the customer once it leaves our possession. Refunds requested due to decorating style, color shade or general decoration design will not be honored. We only give refunds in accordance with refund policies stated below.
The following 2 scenarios are the only instances when we will provide a full refund:
1. If we fail to deliver your cake on the date and time stated on your contract for your event. If we deliver the cake 2 hours late (due to events that are out of our control such as unexpected traffic, or an act of God), or less, we will NOT provide a refund. Furthermore, if customer provides wrong date, time or address for delivery, we will NOT provide a refund. We will not be responsible for any additional expenses that you incur as a result of our failure to deliver the cake, our liability is limited to the contracted value of the cake.
2. In rare instances, if you come by for pick up or we deliver to you, and the cake does not meet your expectations (i.e totally different from what was initially agreed upon during consultation), we will give you a refund.
There are factors to be considered here, an order that is refused when all design criteria stated at the time of consultation are met DO NOT qualify for a refund, We retain the right to judge our product quality and artistic translations that may be custom created or based off of another cake artist’s work for ourselves, we will not plagiarize another cake artist’s creation.
This refund, up to 50% depending on various factors determined by Treatlane will be in place of a store credit (NO CASH or CHECK refunds will be given).
If you would like to alter a design that didn’t translate as you had originally imagined and specified for us to follow, you may bring the cake back in for design adjustments or modifications but this is for an additional charge.
NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy.
NOTE: All requests for refunds must be made within 24 hours of pick-up or delivery. We are not responsible for any expense you may incur for replacing our cake.
DESIGN POLICY
Design must be specified 1 week before your event. This is to help us prepare for and work better towards achieving your desired design. Modifications (additions not previously stated at consultation) to designs after order is completed comes with an additional charge.
In the case of wedding cakes, design changes cannot be made after it is 2 months to the event.
DELIVERY POLICY
Our flat delivery fee is $25 which covers the first 5 miles radius from our bakery, there is also a 0.55 cent per mile charge (both ways) outside our 5-mile radius.
If you choose to transport your cake yourself, please know that we are not liable for any accidents that may occur to your Treats. You are expected to have a clean car with nothing in the way of rolling or dropping into your cake. Be sure to be gentle as you drive and don’t slam the brakes as this may cause your cake to slide, tip or slam onto the inside of the vehicle.
We are no longer liable for Cakes once they have been picked up or delivered. Our job ends when your cake has been delivered or picked up. Leaving your cake outside the event center can cause deformation due to heat. It is also advised that all leftovers are refrigerated to keep cakes in a safe to consume state.
SERVING PORTION DISCLAIMER
Serving your cakes larger than 1” by 2” by 4” (length, breadth, height) will make your cake run out. This is the standard cake serving size that was put into consideration during the process of making an order in correlation to the expected number of guests specified during consultation. If cakes run out because larger than the standard slices were served, we will not be responsible for additional cakes.
FOOD ALLERGENS
THIS IS IMPORTANT!!!
Our Treats could contain milk, eggs, butter and may contain soy, wheat, USDA approved coloring, nuts, and by-products of nuts. Please do not consume our cake if you are allergic to any of the above as we will not be liable.
CAKE STAND POLICY
Our cake stands do not come with our cakes. A special price is to be paid for renting our cake stands.
DISCLAIMER
Treatlane reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission). Treatlane does not discriminate and reserves the right to deny service to anyone.