Policies/procedures/disclaimers
We strive to educate customers on the various policies and standards that we hold ourselves by, and expect you to hold us by.
policies, procedures,
disclaimers
There are ABSOLUTELY NO CASH REFUNDS ON CANCELLATIONS.
We pour a lot of time gathering ingredients, resources for making our treats, and several hours into baking and designing long before the day of the event. If there will be a cancellation, you will be forfeiting your deposit.
Full upfront payments are required for orders less than $100. Refunds will not be made for cancellations but be converted to store credit towards a future order.
A non-refundable 50% deposit is required to hold a date for orders above $100. Remember, a way to not lose your deposit is to apply it towards another order.
Return policy
Design must be specified sometimes weeks in advance depending on the type of event. This is to help us prepare for and work better towards achieving your desired design. Modifications (additions not previously stated at consultation) to designs after order is completed when accepted, comes with an additional charge.
NB: In the case of wedding cakes, design changes cannot be made after it is 1 month to the event.
design policy
We offer delivery for ONLY weddings, and selected events as determined by us.
Our flat delivery fee is $25 which covers the first 5 miles radius from our bakery, there is also a 0.55 cent per mile charge (both ways) outside our 5-mile radius.
If you choose to transport your cake yourself, please know that we are not liable for any accidents that may occur to your Treats. You are expected to have a clean vehicle with nothing in the way of rolling or dropping onto your cake. Be sure to be gentle as you drive and don’t slam the brakes as this may cause your cake to slide, tip or slam onto the inside of the vehicle.
We are no longer liable for any of our products once they have been picked up or delivered. Our job ends when your cake has been delivered or picked up. Leaving your cake outside the event center can cause deformation due to heat and sometimes, humidity. It is also advised that all leftovers are refrigerated to keep cakes in a safe to consume state.
Delivery policy
Serving your cakes larger than 1” by 2” by 4” (length, breadth, height) will make your cake run out and serve under what had been calculated based on the size agreed to or chosen by you for your cake. This is the standard cake serving size that was put into consideration during the process of making an order in correlation to the expected number of guests specified during consultation. If cakes run out because larger than the standard slices were served, we will not be responsible for additional cakes.
Serving portion disclaimer
Our Treats could contain milk, eggs, butter, soy, wheat, USDA approved coloring, nuts, and by-products of nuts. Please do not consume our products if you are allergic to any of the above as we will not be liable.
*Foor Allergens*
Our cake stands do not come with our cakes. A special price is to be paid for renting our cake stands.
To enquire about our stands, send an email to Letstalk@treatlane.com
Cake stand policy
Treatlane reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission). Treatlane does not discriminate and reserves the right to deny service to anyone. All orders must be confirmed 2 weeks before event date and full payment made 1 week to the event. We understand that sometimes the unexpected happens, rush orders placed 48 hours before your event require an immediate full payment (we hold the right to determine what qualifies for a rush order) All wedding cake orders must be confirmed with 50% deposit made 2 months before the event to hold the date. The full payment for a wedding cake MUST be made 4 weeks before the event.
Disclaimer