NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy.
NOTE: All requests for refunds must be made within 24 hours of pick-up or delivery. We are not responsible for any expense you may incur for replacing our cake.
The following 2 scenarios are the only instances where we will provide a full refund:
1. If we fail to deliver your cake on the date and time stated on your contract for your event. If we deliver the cake 2 hours late (due to events that are out of our control such as unexpected traffic, or an act of God), or less, we will NOT provide a refund. Furthermore, if customer provides wrong date, time or address for delivery, we will NOT provide a refund. We will not be responsible for any additional expenses that you incur as a result of our failure to deliver the cake, our liability is limited to the contracted value of the cake.
2. In rare instances, if you come by for pick up or we deliver to you, and the cake does not meet your expectations (i.e totally different from what was initially agreed upon during consultation), we will give you a refund.
There are factors to be considered here, an order that is refused when all design criteria stated at the time of consultation are met DO NOT qualify for a refund, We retain the right to judge our product quality and artistic translations that may be custom created or based off of another cake artist’s work for ourselves, we will not plagiarize another cake artist’s creation.
This refund, up to 50% depending on various factors determined by Treatlane will be in place of a store credit (NO CASH or CHECK refunds will be given).
If you would like to alter a design that didn't translate as you had originally imagined and specified for us to follow, you may bring the cake back in for design adjustments or modifications but this is for an additional charge.